> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lendflow.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Notifications

## Email Notifications

Configure email notifications at the workflow-template level to notify applicants and organization users when selected events occur.

## Open email notification settings

In the Lendflow Dashboard, open **Builders** in the left-side menu, select **Workflow**, then open the workflow template. Select the settings icon in the upper-right corner, then select **Notifications** → **Email Notifications**.

The available notifications reflect the stages and features enabled in the workflow template.

## Applicant email notifications

Applicant notifications send updates or reminders to the applicant. Depending on the template, you can configure notifications for:

* Application and workflow progress.
* Incomplete application actions.
* Offers, funding, completion, or declined outcomes.

For each enabled notification, select the email branding and email template that should be used.

## Organization email notifications

Organization notifications keep internal users informed about activity on deals using the workflow. Depending on the template, available notifications can include:

* Stage and offer progress.
* Third-party connection success or failure.
* Application signature activity.
* Document uploads.
* Data Orchestration outcomes.

Organization administrators configure which events can send notifications for the workflow. Individual users can then manage their own enabled notifications from their account’s **Email Notifications** settings.

## FAQ

<AccordionGroup>
  <Accordion title="Why is an email notification not available?">
    Notification options depend on the stages and features enabled in the workflow template. Confirm that the related stage or feature is part of the template.
  </Accordion>

  <Accordion title="Can applicant and organization notifications use different emails?">
    Yes. Configure the applicable email branding and email template for each enabled notification.
  </Accordion>

  <Accordion title="Can individual users control their own notifications?">
    Yes. After organization-level notifications are configured for the workflow, each user can manage their enabled notifications from their account’s **Email Notifications** settings.
  </Accordion>
</AccordionGroup>

## Next steps

<Card title="Custom Workflow Webhooks" icon="webhook" href="/lendflow-external/docs/custom-workflows-webhooks" horizontal>
  Send workflow events and application updates to external systems.
</Card>

<Card title="The Workflow Builder" icon="diagram-project" href="/lendflow-external/docs/what-is-the-workflow-builder" horizontal>
  Configure the workflow template that controls these notifications.
</Card>