Manage a Deal in Workflow Live

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Manage a Deal in Workflow Live

Use Workflow Live to process one deal through the stages configured in its workflow. In the Lendflow Dashboard, open the Deals tab in the left-side menu, select a deal, then select Deal Progress. Deal Progress is the dashboard page where users work in Workflow Live. The Workflow Builder defines the stage order, tabs, blocks, statuses, responsibilities, and available actions that appear there.

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Typical deal journey

The following sequence represents a common workflow: Workflow Builder templates can add, remove, rename, or reorder stages. Data Orchestration belongs in an Underwriting stage, while Scorecards use their own separate Scorecards stage.

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Navigate and advance workflow stages

The workflow stages appear across the top of Deal Progress. Current and previous stages have a blue background, while future stages have a gray background.

• Select a stage name to view its configured tabs and blocks. Viewing a stage does not move the deal.
• Complete the work required by the current stage.
• Select Submit to [next stage] in the deal header to advance the deal through its configured workflow.

The button uses the next stage’s configured name. Stage responsibilities, permissions, required fields, and workflow configuration can determine whether a user can advance the deal.

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Work through the Application stage

The Application stage displays the tabs and blocks saved on the deal’s workflow. Names and required information vary by template, but commonly include business information, individual information, prequalification details, bank data, discovery questions, and signed applications.

1. Open each Application tab in Deal Progress.
2. Review the information already saved on the deal.
3. Complete or correct the available fields.
4. Confirm that required blocks contain the information needed for the next stage.

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Upload application documents

Open Documents from the deal menu to upload and review files. This page shows required documents and the Uploaded Documents table.

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Collect signed applications

When the Application stage includes a Signed Application block:

1. Open the block and select the applicable owner.
2. To request a signature, optionally select a consent or contract template, then select Generate New Link.
3. To upload an existing signed application, select Add Applications, choose or drop the file, associate it with an owner and optional product, then select Upload.
4. Review completed documents in preview or list view.

Every owner must have a completed signed application before the Signed Application block is complete.

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Run Data Orchestration in Underwriting

Open the configured Underwriting stage. Workflow Live displays Orchestration Outcome separately from the provider or service tabs configured for the stage.

1. Select Run Orchestration.
2. Select an available published template.
3. Start the run.
4. Review the master status, service outcomes, errors, evaluated attributes, and run history in Orchestration Outcome.
5. Resolve any review or service-error outcome before continuing according to your organization’s process.

After a run, the Orchestration control can provide actions such as Pass-resume, Fail-resume, Re-run Last Condition, Restart Orchestration, and Run New Orchestration. The control can be unavailable while a run is processing or when the user, client, or stage lacks the required Data Orchestration access. See Run Data Orchestration on a Deal for result interpretation and recovery actions.

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Run Scorecards

Scorecards use a separate Scorecards stage. They evaluate information already stored on the deal and do not run Data Orchestration or retrieve new provider data.

1. Advance the deal to its Scorecards stage.
2. Open Scorecards or Scorecard Groups.
3. Select Run All, Run Specific Scorecards, or Run Specific Scorecard Groups. You can also use the run or rerun action on one row.
4. Review the points, status, risk tier, knockout result, and primary designation.
5. Select a result to review its detailed calculation.

The workflow must make finished scorecards or groups available on the stage, and the user must have permission to run them. See Run Scorecards on a Deal.

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Create and manage placements

Open the Placement stage. Its Workflow Builder configuration and the organization’s Lender Network determine which funders, products, and submission methods are available.

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Create a placement

1. Under Available Funders For Placement, expand a funder.
2. Select one or more product rows.
3. Review the Product, Submission, Workflow Builder Template, and Funder Product selections.
4. Select Submit.

The destination Workflow Builder template and funder product must be available before submission. The supported submission method—Email, API, Manual, or Lendflow—depends on the funder configuration.

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Manage submitted placements

Use Submitted Placements to:

• Review and update the placement status.
• Add a decline reason, optional decline sub-reason, and description when declining.
• Resubmit application data when the restart action is available.
• Send additional documents when supported.
• Review the destination workflow status, sub-status, URL, and associated offers.

A placement must be Approved before an offer can be created from it. Select Create Offer on an approved placement. After an offer exists, use the + action to add another offer or open Offer Details.

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Create and manage offers

Open the Offer stage. The product’s offer template determines the available offer fields, closing fields, and stipulations.

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Create an offer

• For a placement workflow, create the offer from an approved placement in Submitted Placements.
• For an eligible self-funded workflow without a Placement stage, select Create Offer in the Offer stage.

Then:

1. Select the offer product or template.
2. Complete Offer Details.
3. Select Set Stips and configure Required Stips when applicable.
4. Select Save.

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Manage offers

Use the Offer stage to:

• Select an offer row to review or edit its terms.
• Show or hide offers in the Borrower Platform.
• Change an offer’s status individually or in bulk.
• Edit snapshot details, duplicate an offer, set a manual status, or delete an offer from its action menu.
• Drag funder cards to change their display order.

The applicant can select Accept Offer in the Borrower Platform, or an authorized internal user can update the offer status to Accepted in Workflow Live. See Borrower Platform for the applicant experience.

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Close the deal and confirm funding terms

Advance the deal to Closing after an offer is accepted. Only accepted offers appear in the Closing offers block.

1. Complete any remaining stipulations.
2. Select the accepted offer row.
3. Open the Funding Details tab.
4. Review or edit the final fields defined by the offer template.
5. Select Confirm.

Confirming Funding Details records the final closing terms. It does not accept the offer or move the deal to Funded. When the workflow includes Checkout, use Checkout Progress to review completion and edit the deal-specific snapshot when permitted. See Online Checkout for setup and applicant checkout behavior. After closing work is complete, select Submit to Funded when Funded is the next configured stage. At least one offer must be accepted before Workflow Live allows this transition.

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Manage a funded deal

The Funded stage can display:

• Offer Details, containing the original accepted offer information.
• Funding Details, containing the final confirmed terms.
• Funding Summary, containing high-level funded information.

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Add funding transactions

Funding transactions are available under Funding Summary for funded Line of Credit and ARLOC offers.

1. Locate Transaction History.
2. Select Add Transaction.
3. For a Line of Credit, enter the draw amount, draw date, and any optional commission or accounting code.
4. For ARLOC, complete Upload Invoice with the invoice amount, dates, payment terms, optional commission or accounting code, and optional invoice file.
5. Select Save.

Creating a funding transaction records a draw or invoice after funding. It does not fund the deal or move it to another stage.

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Statuses and sub-statuses

Stages show the major steps in the workflow. Statuses and sub-statuses provide more detail about the deal’s current state: The available statuses and sub-statuses come from the Workflow Builder template applied to the deal.

1. Open the deal and locate the status selectors beside the deal name in the header.
2. Select the workflow status.
3. If the selected status has sub-statuses, select the appropriate sub-status.

Changing the workflow status clears the previously selected sub-status. Select a new sub-status if one applies to the new status. Changing a status does not move the deal to another workflow stage.

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Mark a deal as dead

Mark a deal as dead when it should no longer continue through Workflow Live. This is different from declining one placement or offer. The available Dead Statuses and Dead Sub-Statuses are configured for the current stage in Workflow Builder.

1. Open the deal and select Mark As Dead in the upper-right corner.
2. Select a Dead Status.
3. If the selected status has sub-statuses, select a Dead Sub-Status.
4. Optionally enter a note, then save the change.

After the deal is marked as dead, its selected Dead Status and Dead Sub-Status describe why it stopped. Users with the appropriate permission can select Restore to return the deal to the live workflow.

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Assign users to a deal

Assign Onboarding, Processor, and Analyst users when a deal needs a clear owner for each responsibility.

1. In the Lendflow Dashboard, open the Deals tab in the left-side menu.
2. Select a deal.
3. Locate the user assignment selectors beside the deal name in the header.
4. Select the Onboarding, Processor, or Analyst assignment you want to update.
5. Search for and select the user. Select None when you need to remove an assignment.

The available assignment types and users depend on your role and organization configuration. Lendflow assignments are identified separately from your organization’s assignments.

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Deal Notes

Use deal notes to record information and action items on a deal. You can associate a note with a workflow stage and control who can see it.

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Create a deal note

1. Select the Deal Notes button in the deal header.
2. Enter the note.
3. Optionally select a workflow stage to associate the note with that stage.
4. Review the visibility setting, then submit the note.

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Control who can see a note

Before submitting a note, select its visibility:

• Everyone makes the note available to users who can access the deal.
• Only Me makes the note private to you.
• Other Groups lets you select an available audience. The groups shown depend on your role and organization.

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FAQ

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Next steps